Refund Policy
Read our cancellation, refund, and subscription amendment guidelines.
1. Subscription Activation
Staff Scan provides immediate account activation for all paid plans (Growth, Business, Enterprise). Services launch instantly upon successful payment validation. No workspace setup is initialized until active billing profiles are completed.
2. Refund Eligibility
If you are unsatisfied with our paid service plans, you can request a full refund within 7 days of your initial billing. Refund requests submitted after this 7-day period will not be eligible.
3. Plan Upgrades & Downgrades
Upgrades apply instantly, charging a pro-rated rate based on your increased employee count. If you downgrade a plan, the remaining credit balances are stored as ledger credits in your billing profile and adjusted automatically in the next billing invoice. Credits are non-refundable for cash.
4. Refund Processing Time
Approved refunds are processed by our payment gateway providers and will appear in your bank account or original card statement within 5 to 7 business days. To initiate a refund request, submit an admin ticket or email us directly at info@staffscan.in.
Last Updated: July 10, 2026. For billing queries, contact us at info@staffscan.in.